No Ordinary Hat

All orders are shipped from Champaign, IL.
We ship orders on Monday, Tuesday, Wednesday and Thursday. Orders placed before 1pm (Central Time) are usually be shipped the same day. Orders placed after 1pm will be shipped the next shipping day.

USA Shipping
Transit time is usually 3-7 business days. Packages ship via USPS Ground Advantage. Posters are shipped separate from other items. Shipping costs are calculated in realtime by USPS based on the total weight of your order.

International Shipping
Transit time can vary from 7-21 business days depending on the destination country. All international orders will be shipped ship via USPS Air Mail. Customs forms will be marked with the actual value of the items in your order. Depending on your country’s policies, you may have to pay import tax on some items. 

Tracking Your Order
You'll receive a shipping confirmation e-mail from us after your order has been shipped. USA orders will include a delivery confirmation tracking number. You will be able to track the shipping status of your package at www.usps.com

Do You Have Questions or Need More Info?
e-mail: hello@undertowstore.com

This email goes to everyone in the office. We'll get back to you as quickly as possible.

Or call us if you prefer. phone: 217-359-0622

There might be a delay if you email or call outside of normal business hours.
We're in the office Monday through Thursday. 10am to 5pm (Central Time). Our office is closed on Friday, Saturday and Sunday.