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Shipping

All orders are shipped from Champaign, IL.
We ship orders Monday - Friday. Orders placed before 2pm (Central Time) will be shipped the same day. Orders placed after 2pm will be shipped the next business day.

USA Shipping
Transit time is usually 3-5 business days. Packages weighing 13 oz. or less will ship via USPS First Class Mail. USA orders weighing over 13 oz. will be shipped via USPS Priority Mail. Vinyl and posters are shipped separate from other items and will go via USPS Media Mail which can take 5-10 days. Shipping costs are calculated in realtime by USPS based on the total weight of your order.

International Shipping
Transit time can vary from 7-21 business days depending on the destination country. All international orders will be shipped ship via USPS Air Mail. Customs forms will be marked with the actual value of the items in your order. Depending on your country’s policies, you may have to pay import tax on some items. 

Tracking Your Order

You'll receive a shipping confirmation e-mail from us after your order has been shipped. USA orders will include a delivery confirmation tracking number. You will be able to track the shipping status of your package at www.usps.com

Do You Have Questions or Need More Info?
e-mail: hello@undertowmusic.com
This email goes to everyone in the office. We'll get back to you as quickly as possible.
Or call us if you prefer. phone: 217-359-0622
There might be a delay if you email or call outside of normal business hours.
We're usually in the office Monday through Friday. 10am to 6pm (Central Time).