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Download Help

If you order included digital items, you'll get a download link on on the confirmation page after checkout. You'll also get an email a few minutes later with the same link.  Please save this email if you need to access your files again.

You have 3 tries to complete each download. Full album downloads are contained in a single-file zip archive. ZIP files cannot be downloaded directly to a mobile device unless you have an application that can unzip them. We suggest downloading to a computer first then transfer to your mobile device.

Please note: we discourage the use of download managers or download accelerators (such as “Download Accelerator Plus”). These programs split up the download into several parts, causing your limit to be exceeded before the download is finished.

Please let us know if you have questions or need help.


This email goes to everyone in the office. We'll get back to you as quickly as possible.

Or call us if you prefer. Phone: 217-359-0622

There might be a delay if you email or call outside of normal business hours.
We're usually in the office Monday through Friday. 10am to 6pm (Central Time).