Care

All orders are shipped from Champaign, IL.
We ship orders on Monday, Tuesday, Wednesday and Thursday. Orders placed before 1pm (Central Time) are usually be shipped the same day. Orders placed after 1pm will be shipped the next shipping day.

USA Shipping
Transit time is usually 3-7 business days. Packages ship via USPS Ground Advantage. Posters are shipped separate from other items. Shipping costs are calculated in realtime by USPS based on the total weight of your order.

International Shipping
Transit time can vary from 7-21 business days depending on the destination country. All international orders will be shipped ship via USPS Air Mail. Customs forms will be marked with the actual value of the items in your order. Depending on your country’s policies, you may have to pay import tax on some items. 

Tracking Your Order
You'll receive a shipping confirmation e-mail from us after your order has been shipped. USA orders will include a delivery confirmation tracking number. You will be able to track the shipping status of your package at www.usps.com

Do You Have Questions or Need More Info?
e-mail: hello@undertowstore.com

This email goes to everyone in the office. We'll get back to you as quickly as possible.

Or call us if you prefer. phone: 217-359-0622

There might be a delay if you email or call outside of normal business hours.
We're in the office Monday through Thursday. 10am to 5pm (Central Time). Our office is closed on Friday, Saturday and Sunday. 

If you order included digital items, you'll get a download link on on the confirmation page after checkout. You'll also get an email a few minutes later with the same link.  Please save this email if you need to access your files again.

You have 3 tries to complete each download. Full album downloads are contained in a single-file zip archive. ZIP files cannot be downloaded directly to a mobile device unless you have an application that can unzip them. We suggest downloading to a computer first then transfer to your mobile device.

Please note: we discourage the use of download managers or download accelerators (such as “Download Accelerator Plus”). These programs split up the download into several parts, causing your limit to be exceeded before the download is finished.

Please let us know if you have questions or need help.

e-mail: hello@undertowstore.com

This email goes to everyone in the office. We'll get back to you as quickly as possible.

Or call us if you prefer. Phone: 217-359-0622

There might be a delay if you email or call outside of normal business hours. We're usually in the office Monday through Friday. 10am to 6pm (Central Time).